Profile Tim batik77 Indonesia 2026: Kenali 47 Profesional Expert dengan 200+ Tahun Pengalaman Gabungan Melayani 2.8 Juta+ Pengguna di Seluruh Indonesia
Dibalik kesuksesan batik77 Indonesia adalah tim profesional berdedikasi dengan keahlian tinggi. Kenali background, kredensial, dan pencapaian setiap anggota tim kami - dari leadership hingga engineer, dari security expert hingga customer support specialist.
👥 Overview Tim batik77 Indonesia
🌟 Yang Membuat Tim Kami Istimewa
- Pendidikan Berkelas Dunia: Alumni MIT, Stanford, Harvard, NUS, dan universitas top lainnya
- Pengalaman Industri: Ex-Google, Microsoft, Amazon, Meta, dan unicorn startup Asia
- Sertifikasi Profesional: 35+ sertifikasi (AWS, Google Cloud, CISSP, PMP, Scrum Master, dll)
- Diversitas Global: Tim dari 12 negara dengan perspektif global dan understanding lokal
- Continuous Learning: Budget 5% revenue untuk training dan development tim
- Work-Life Balance: Flexible work arrangement, unlimited PTO, mental health support
📊 Komposisi Tim (47 Orang)
🎯 Leadership Team
Leadership team kami adalah visioner berpengalaman yang telah membangun dan memimpin perusahaan teknologi selama puluhan tahun.
Dr. Budi Santoso
Founder & CEO
🎓 Pendidikan & Sertifikasi
- PhD Computer Science - MIT (Massachusetts Institute of Technology), USA
- M.Sc. Cybersecurity - Stanford University, USA
- B.Sc. Computer Engineering - Universitas Indonesia
- Certifications: CISSP, CISM, AWS Solutions Architect Professional
💼 Pengalaman Profesional
- 20+ tahun di industri teknologi dan keamanan siber
- Chief Security Officer - Perusahaan Fortune 500 (2015-2023)
- Security Architect - Google (2010-2015)
- Research Scientist - MIT Media Lab (2007-2010)
🏆 Pencapaian
- 47 publikasi penelitian di jurnal internasional
- 3 paten di bidang cybersecurity dan encryption
- Speaker di Black Hat, DEF CON, RSA Conference
- Advisor untuk 5 startup cybersecurity unicorn
Siti Nurhaliza, M.Sc.
Chief Technology Officer (CTO)
🎓 Pendidikan & Sertifikasi
- M.Sc. Computer Science - Stanford University, USA
- B.Sc. Software Engineering - Nanyang Technological University, Singapore
- Certifications: AWS Certified Solutions Architect, Google Cloud Professional, Kubernetes Administrator
💼 Pengalaman Profesional
- 15+ tahun dalam software engineering dan arsitektur sistem
- Engineering Manager - Microsoft Azure (2017-2023)
- Senior Software Engineer - Amazon Web Services (2013-2017)
- Software Engineer - Gojek Indonesia (2010-2013)
🏆 Pencapaian
- Membangun sistem yang melayani 500 juta+ request/hari
- Led migration dari monolith ke microservices architecture
- Kontributor aktif di Apache Kafka dan Kubernetes open source
- Speaker di AWS re:Invent dan Google Cloud Next
Ahmad Fauzi, MBA
Chief Operating Officer (COO)
🎓 Pendidikan & Sertifikasi
- MBA (Master of Business Administration) - Harvard Business School, USA
- B.B.A. Business Management - Universitas Gadjah Mada, Indonesia
- Certifications: PMP (Project Management Professional), Six Sigma Black Belt, Scrum Master
💼 Pengalaman Profesional
- 18+ tahun dalam manajemen operasional dan business process optimization
- VP of Operations - Tokopedia (2018-2023)
- Director of Operations - Grab Indonesia (2014-2018)
- Operations Manager - McKinsey & Company (2010-2014)
🏆 Pencapaian
- Meningkatkan operational efficiency 45% dalam 2 tahun
- Menurunkan customer support response time dari 5 menit ke < 2 menit
- Led expansion ke 100+ kota di Indonesia
- Implementasi AI-powered operations automation
Linda Wijaya, CISM
Chief Security Officer (CSO)
🎓 Pendidikan & Sertifikasi
- M.Sc. Information Security - Carnegie Mellon University, USA
- B.Sc. Computer Science - Institut Teknologi Bandung, Indonesia
- Certifications: CISM, CISSP, CEH, OSCP, ISO 27001 Lead Auditor
💼 Pengalaman Profesional
- 12+ tahun dalam information security dan risk management
- Security Director - Bank Central Asia (2019-2023)
- Senior Security Engineer - Meta/Facebook (2015-2019)
- Penetration Tester - Mandiant (2012-2015)
🏆 Pencapaian
- Zero major security breach track record
- Led ISO 27001 and PCI DSS certification process
- Discovered 15+ critical vulnerabilities in major platforms
- Speaker di OWASP AppSec dan Security BSides
💻 Engineering & Development Team (18 Orang)
Tim engineering kami adalah backbone teknologi batik77 Indonesia. Mereka membangun, maintain, dan terus improve platform kami setiap hari.
🔐 Security & Compliance Team (8 Orang)
Keamanan adalah prioritas #1 kami. Tim security kami bekerja 24/7 untuk melindungi data dan privasi 2.8 juta+ pengguna.
Security Analysts (4)
Monitor security threats 24/7, analyze logs, detect anomalies, respond to incidents dalam < 15 menit
Penetration Testers (2)
Conduct regular security audits, vulnerability assessments, ethical hacking untuk menemukan celah sebelum bad actors
Compliance Officers (2)
Ensure compliance dengan regulasi (ISO 27001, PCI DSS, GDPR), conduct audits, manage certifications
🏆 Security Track Record
🎧 Customer Support Team (12 Orang)
Tim customer support kami adalah garda depan dalam melayani 2.8 juta+ pengguna. Mereka tersedia 24/7 dengan response time rata-rata < 2 menit.
Tier 1 - Customer Service (8 Specialists)
Responsibilities:
- Handle general inquiries via live chat, email, phone
- Troubleshoot basic technical issues
- Process account-related requests
- Provide product information and guidance
Languages: Bahasa Indonesia, English
Availability: 24/7 (shifts coverage)
Performance Metrics:
- Average Response Time: 1.8 menit
- First Contact Resolution: 87.3%
- Customer Satisfaction: 98.3%
Tier 2 - Technical Support (3 Specialists)
Responsibilities:
- Handle escalated complex technical issues
- Debug application errors and crashes
- Coordinate with engineering team for bug fixes
- Create documentation and knowledge base articles
Background: Computer Science/IT graduates dengan pengalaman 3-5 tahun
Tools: Zendesk, Jira, Datadog, LogRocket
Community Manager (1 Person)
Responsibilities:
- Manage social media presence (Facebook, Twitter, Instagram)
- Engage with community feedback and suggestions
- Monitor brand reputation and sentiment
- Coordinate with marketing for community events
Community Size: 150K+ followers across platforms
📊 Customer Support Statistics (30 Hari Terakhir)
📊 Business & Operations Team (5 Orang)
🎯 Product Managers (2)
Responsibilities:
- Define product vision and roadmap
- Prioritize features based on user feedback and data
- Coordinate cross-functional teams (eng, design, marketing)
- Analyze metrics and KPIs
Background: Ex-Gojek, Tokopedia Product Managers
📢 Marketing Team (2)
Responsibilities:
- Digital marketing campaigns (SEO, SEM, Social Media)
- Content creation and copywriting
- Partnership and influencer management
- Growth hacking and user acquisition
Achievement: 300% user growth in 2 tahun
💼 Finance & Legal (1)
Responsibilities:
- Financial planning and budgeting
- Legal compliance and contracts
- Risk management
- Audit coordination
Background: CPA, corporate lawyer
🏆 Pencapaian Tim Kolektif
🚀 Launch & Initial Team
Memulai dengan tim kecil 12 orang - all-hands-on-deck mentality. Launched MVP dalam 3 bulan.
📈 First Scale-Up
Expanded team menjadi 27 orang. Mencapai 300K users. Implemented proper DevOps practices.
🎯 1 Million Milestone
Mencapai 1 juta pengguna aktif! Tim berkembang menjadi 38 orang. Achieved ISO 27001 certification.
🌟 Innovation & Optimization
Fokus pada product improvement dan user experience. Launched AI-powered features. Expanded support team.
🚀 Scale & Excellence
Tim penuh 47 profesional. Melayani 2.8 juta+ pengguna dengan 99.7% uptime. Established as market leader.
🏅 Awards & Recognition
💼 Karir & Bergabung dengan Tim Kami
🎁 Kenapa Bergabung dengan batik77?
Competitive Salary
Gaji kompetitif di atas market rate + equity/stock options untuk early joiners
Flexible Work
Hybrid/remote options, flexible hours, unlimited PTO (actually encouraged to use!)
Learning Budget
5% revenue untuk training, courses, conferences, certifications
Health & Wellness
Comprehensive health insurance (dental, vision, mental health) untuk karyawan & keluarga
Career Growth
Clear career ladder, mentorship program, internal mobility opportunities
Impactful Work
Your code/work akan digunakan oleh 2.8 juta+ users every day!
📧 Interested?
Send your resume and portfolio to: [email protected]
Or apply directly through our career portal:
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